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Have you heard these questions lately? Have you asked them yourself?

  • Why can’t they put down their phones and make eye contact?
  • Work is not my life, why do older generations resent that?
  • Why aren’t the younger generations loyal to the organization like we were?
  • I have a house and a couple kids, why are they still talking about Millennials as if we are all new to the workplace.
  • So what about Gen Z? How much will we need to adjust? Why won’t the older generations adapt to new technology? 
If you want to know how you can communicate and work effectively with all five generations, you need “the answer key to the generations.” 


For the first time ever there are five generations:

Traditionalists (born before 1945)
Baby Boomers (born 1946–1964)
Gen Xers (born 1965–1980)
Millennials (born 1981–2001)
Gen Zs (born after 1998)

Having five generations in the workplace is revealing surprising generational differences, which Haydn calls “sticking points.” These sticking points lead to misunderstanding, irritation, and stereotyping that hurts results and gets teams stuck.


The 12 most common generational sticking points:
  1. Communication
  2. Decision Making
  3. Dress Code
  4. Feedback
  5. Fun at Work
  6. Knowledge Transfer
  7. Loyalty
  8. Meetings
  9. Policies
  10. Respect
  11. Training
  12. Work Ethic


What you will get

This book shows you how to help the different generations at work or home stick together instead of come apart. Sticking Points will help you move beyond these common questions and get productive again. This perceptive and practical book will give you answers to all these common questions:

  • Bust generational myths.
  • Stop taking personally what another generation doesn’t mean personally.
  • Apply a five step process for handling any generational sticking point.
  • Discover practical examples of how other organizations have solved each sticking point.
  • Speak the language of other generations.
  • Create a happier family.


Book Endorsements



Sticking Points will be my reference guide for years to come as a go-to resource for both understanding and resolving generational differences.I predict it will become a reference guide for you, too, filled with ideas and insights you can apply from a person you can trust.

Stephen MR Covey, Author of the Speed of Trust

Sticking Points by Haydn Shaw helps readers sort out how to get all five generations working together rather than complaining about each other. Insightful and well balanced, this book will make you smile while it explores generational myths and provides a practical process for leading every generation more effectively.

Ken Blanchard, coauthor of The One Minute Manager® and Trust Works!

In Sticking Points Haydn does an amazing service. He not only turns automatic contention between the generations into understanding, but he also reveals the opportunities for creating true synergies. This book is a must-read for leaders of all ages.

Ron McMillan, coauthor of four New York Times bestsellers, including
Crucial Conversations: Tools for Talking When Stakes Are High

This generation that has grown up digital continues to bring big changes to the workplace. Sticking Points provides a practical way to turn generational tensions into team results so we don’t miss the many benefits this new generation can bring. Your whole team will want to read and talk about this book.

Don Tapscott, author of 15 widely read books, including Macrowikinomics:
New Solutions for a Connected Planet and Grown Up Digital

The secret to future success lies in GQ: generational intelligence. Read this book and get smart about how to connect generations to unleash innovation and productivity.

Tim Sanders, CEO of Net Minds and author of Today We Are Rich and Love Is the Killer App

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